All Systems Operational

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Product Status

SecureAnywhere® Protection for Windows® & Apple® Computers Operational
Mobile Protection Operational
Webroot Management Consoles Operational
DNS Protection Operational
Security Awareness Training Operational
Webroot Threat Intelligence Platform Operational
Unity API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 23, 2019

No incidents reported today.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019
Completed - The scheduled maintenance has been completed.
Aug 20, 06:48 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 20, 06:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 06:00 UTC
Scheduled - On Tuesday, Aug 20th at 6 a.m. UTC, Webroot will be performing planned maintenance.
The maintenance window is scheduled to last for 60 minutes. During this period, all console access will be unavailable.
All other Webroot services will be working as normal, including scanning and protecting your network and devices.
We apologize for any inconvenience caused by this essential maintenance window.
Aug 6, 13:23 UTC
Aug 19, 2019
Resolved - A drop in IP volume was triggered by an internal release midday on August 15th 2019. During said release an erroneous configuration line was included. The erroneous configuration line was responsible for data being written to a QA environment instead of a production environment. Existing monitoring and notifications were in place to alert but not configured properly to capture this specific case. As a result of data being diverted to QA, IP addressed were allowed to expire from our production system as per design. With each incremental publishing of data an incremental drop in volume was experienced until the issue was resolved. Note: IPs are typically added to the dataset for a short duration (roughly 1 to 5 days on average) depending on severity and impact. The largest volume of drop in IP counts occurred only after addresses held for >= 3 days were allowed to expire from the data set.

Response timeline in PDT (Monday 8/19):
• 4:00-4:30 PM BI and Stats reporting alerted team to an IP variance
• 4:45 PM DevOps alerted to massive drop in IP volume
• 5:07 PM Cause of issue identified and corrected
• 5:20 PM Product notified of issue
• 6:01 PM Internal stakeholders and escalation process notified
• 7:00 PM Full build published (min rev 2155)
• 7:04 PM Notification new full build was published
• 1 hour For monitoring and change validation
Aug 19, 16:45 UTC
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019
Resolved - This issue has been resolved.
Aug 12, 09:40 UTC
Identified - Users may experience problems logging into Outlook. We are working towards deploying a fix.
Aug 12, 03:52 UTC
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.