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Incident Report for Webroot External Product Status Page

Resolved

This incident has been resolved.

Posted Mar 13, 2024 - 20:14 UTC

Update

We are continuing to monitor the changes made yesterday, a further update will be posted later today.

Posted Mar 12, 2024 - 13:51 UTC

Monitoring

Some changes have been made and we are monitoring the impact.

Posted Mar 11, 2024 - 13:12 UTC

Update

We are also investigating an issue that is preventing some agents from activating and installing.

Posted Mar 11, 2024 - 10:26 UTC

Update

We are continue to work on an this issue which is resulting in some agent commands failing to send.

Posted Mar 11, 2024 - 09:20 UTC

Investigating

We are aware of an issue that is resulting in some agent commands failing to send.

Posted Mar 08, 2024 - 11:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 08, 2024 - 08:46 UTC

Investigating

We are aware of an issue that is resulting in some agent commands failing to send.

Posted Mar 07, 2024 - 14:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 07, 2024 - 10:53 UTC

Investigating

We are currently investigating this issue.

Posted Mar 07, 2024 - 09:39 UTC

This incident affected: SecureAnywhere® Protection for Windows® & Apple® Computers, Webroot Management Consoles, DNS Protection, and Security Awareness Training.